Posts

Showing posts from August, 2009

Bye Bye Eircom

My Eircom broadband will be disconnected in the next 24 hours. The company made the classic mistake that large incumbent near-monopoly operators make : denial. For almost two weeks I had problems with my internet service. I concluded it was an issue with the name servers. I went several times to the Eircom website to see if it was a known issue but there was nothing there. When I eventually read about the problem it was in the Irish Times. I continued to have problems but the Eircom website insisted that although there had been a problem it had since been resolved.

When I contacted Eircom to find out how to have my service disconnected (there's no easy way to find this information) I got a form response telling me that all was well, but telling me none of the things I asked for.

When I eventually spoke to someone today I got the expected "not our fault" attitude. That was a mistake. "Eircom is very very sorry" was the only appropriate stance to take. At various…